Terms and Conditions

General Terms and Conditions

I. Basic provisions

Tieto všeobecné obchodné podmienky (ďalej iba „obchodné podmienky“) upravujú práva a povinnosti zmluvných strán vyplývajúce z kúpnej zmluvy uzatvorenej medzi predávajúcim a kupujúcim – spotrebiteľom, ktorej predmetom je kúpa a predaj tovaru na internetovej stránke elektronického obchodu predávajúceho.

NISION s. r. o

IČO: 50 679 520

DIČ: 2120417640

so sídlom:  Piešťanská 1214/58, Nové Mesto nad Váhom, 915 01

Contact details

Doručovacia adresa: Piešťanská 1214/58, Nové Mesto nad Váhom, 915 01

E-mail: [email protected]

Telefón : +421 951 826 842

www.cbdpredajna.sk (ďalej iba „predávajúci“)

These terms and conditions regulate the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside his/her business activity as a consumer or within his/her business activity (hereinafter referred to as: "Buyer") through the web interface located on the website available at www.cbdpredajna.sk (hereinafter referred to as: "online store").

The provisions of the terms and conditions are an integral part of the purchase contract. Divergent provisions in the purchase contract shall prevail over the provisions of these terms and conditions.

Kúpna zmluva sa uzatvára v slovenskom jazyku.

II. Information on goods and prices

Information about the goods, including the prices of the individual goods and their main characteristics, is provided for each individual good in the online shop catalogue. The prices of the goods are inclusive of value added tax, all charges related to the chosen method of payment.

The prices of the goods remain valid for the period during which they are displayed in the online shop. 

This provision does not preclude the negotiation of a contract of sale on individually agreed terms. Any presentation of goods placed in the catalogue of the online shop is of an informative nature and the seller is not obliged to conclude a contract of sale with regard to these goods.

V internetovom obchode sú zverejnené informácie o nákladoch spojených s balením a dodaním tovaru. Informácie o nákladoch spojených s balením a dodaním tovaru uvedené v internetovom obchode platia iba v prípadoch, keď je tovar doručovaný v rámci územia Slovenskej republiky. Prípadné zľavy z kúpnej ceny tovaru nemožno navzájom kombinovať, ak sa nedohodne predávajúci s kupujúcim inak.

Delivery to Slovakia

III. Order and conclusion of the purchase contract

Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.

The buyer orders goods in the following ways:

via your customer account if you have previously registered with the online shop, or by completing the order form without registering.

When placing an order, the buyer chooses the goods, the number of pieces of goods, the method of payment and delivery.

Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The buyer sends the order to the seller by clicking on the ORDER button. The information provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these terms and conditions.

Pri niektorých druhoch tovaru je možné odoslať objednávku až po overení plnoletosti, a to nasnímaním občianskeho preukazu pomocou smartfónu alebo počítača. Overenie veku prebieha prostredníctvom špecializovanej služby Adulto. Viac informácii o spôsobe overenia veku nájdete TU.

Immediately upon receipt of the order, a confirmation of receipt of the order is sent to the email address provided by the buyer when ordering. This confirmation is automatic, it is not considered to be acceptance of the Buyer's order and the delivery of the order confirmation to the Buyer does not constitute the conclusion of the contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The contract of sale is concluded only after the receipt of the order by the Seller. Notification of receipt of the order is delivered to the Buyer's email address. In the event that any of the requirements stated in the order cannot be fulfilled by the Seller, the Seller will send a modified offer to the Buyer's email address. 

The amended offer shall be considered as a new proposal of the Purchase Contract and the Purchase Contract shall be concluded in such a case by the confirmation of acceptance of the amended offer sent by the Buyer to the Seller's email address.

All orders accepted by the Seller are binding. The Buyer may cancel an order unless the Buyer receives notice of the Seller's acceptance of the order. The Buyer may cancel an order by calling the Seller's telephone number set out in these Terms and Conditions or by email sent to the Seller's email address set out in these Terms and Conditions.

In the event of an obvious technical error on the part of the Seller in the indication of the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this completely obviously erroneous price, even if the Buyer has been sent an automatic acknowledgement of receipt of the order under these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new draft of the purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt of the amended offer by the Buyer sent to the Seller's email address.

IV. Customer account

Based on the buyer's registration made in the online shop, the buyer can access his customer account. From his/her customer account, the Buyer can order goods. The Buyer can also order goods without registration.

When registering for a customer account and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account when making any changes to it. The data provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.

Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller shall not be liable for any misuse of the customer account by third parties.

The buyer is not entitled to allow third parties to use the customer account.

The Seller may terminate the user account, in particular if the Buyer does not use his/her user account for a longer period of time or if the Buyer breaches his/her obligations under the Purchase Agreement and these Terms and Conditions.

The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of hardware and software equipment of third parties.

V. Payment terms and delivery of goods

The price of the goods and any costs associated with the delivery of the goods under the contract of sale may be paid by the buyer in the following ways:

– dobierkou v hotovosti pri prevzatí tovaru.

Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the following provisions of this Article relating to the purchase price shall also apply to the costs associated with the packaging and delivery of the goods.

In the case of non-cash payment, the purchase price is due within 3 days of the conclusion of the purchase contract.

In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.

The goods are delivered to the Buyer at the address specified by the Buyer in the order or via the dispatch office to the address of the dispatch office specified by the Buyer. The choice of delivery method is made during the ordering of the goods.

The cost of delivery of the goods depending on the method of shipment and receipt of the goods is specified in the Buyer's order and in the Seller's order confirmation. In the event that the method of delivery is arranged at the specific request of the Buyer, the Buyer shall bear the risk and any additional costs associated with this method of delivery.

If the Seller is obliged under the contract of sale to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. 

In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery. 

Pri prevzatí tovaru od prepravcu je kupujúci povinný skontrolovať neporušenosť obalov tovaru a v prípade akýchkoľvek chýb toto bezodkladne oznámiť prepravcovi. V prípade zistenia porušenia obalu svedčiaceho o neoprávnenom vniknutí do zásielky nemusí kupujúci zásielku od prepravcu prevziať.

The Seller shall issue a tax document - invoice to the Buyer. The tax document is attached to the delivered goods.

The buyer acquires the ownership right to the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods shall pass to the buyer at the time of acceptance of the goods or at the time when the buyer was obliged to accept the goods but failed to do so in breach of the contract of sale.

VI. Withdrawal from a contract concluded with a consumer

A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract within fourteen days.

The withdrawal period, which is 30 days, runs: from the date of receipt of the goods, from the date of receipt of the last delivery of the goods, if the subject of the contract is several types of goods or the delivery of several parts, from the date of receipt of the first delivery of the goods, if the subject of the contract is a regular recurring delivery of the goods.

The buyer may not, inter alia, withdraw from the contract of sale:

for delivery of goods in closed packaging, which the buyer has removed from the packaging and cannot be returned for hygienic reasons.

In order to comply with the withdrawal period, the buyer must send a withdrawal statement within the withdrawal period.

To withdraw from the contract of sale, the buyer can use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal from the Purchase Contract to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall acknowledge receipt of the form to the Buyer without delay.

The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract. The Buyer shall bear the costs of returning the goods to the Seller if the goods cannot be returned by the usual postal method due to their nature.

If the Buyer withdraws from the Contract, the Seller shall immediately, but no later than 14 days after the withdrawal from the Contract, return to the Buyer any monies received from the Buyer in the same manner. The Seller shall only reimburse the Buyer in any other way if the Buyer agrees to do so and if no additional costs are incurred.

If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he has sent the goods to the seller.

The goods must be returned by the buyer to the seller undamaged, unworn and unsoiled and, if possible, in the original packaging. The Seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.

The Seller shall be entitled to withdraw from the Purchase Contract due to the sale of stock, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. 

The Seller shall immediately inform the Buyer via the email address specified in the order and shall return all monies, including delivery costs, received from the Buyer under the contract in the same manner or in the manner specified by the Buyer, as the case may be, within 14 days of the notice of withdrawal from the contract of sale.

VII. Rights from defective performance

The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:

the goods have the characteristics agreed between the parties and, in the absence of agreement, have the characteristics described by the seller or the manufacturer or expected by the buyer having regard to the nature of the goods and, on the basis of the advertising carried on by them, the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used, the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship has been determined by reference to the agreed sample or specimen, the goods are of the appropriate quantity, measure or weight and the goods comply with the requirements of the law.

The buyer is entitled to exercise the right of defective performance that occurs in consumer goods within a period of twenty-four months from acceptance. This provision shall not apply in the case of goods sold at a lower price because of a defect for which the lower price was agreed, for wear and tear caused by normal use, in the case of second-hand goods for a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or if this is apparent from the nature of the goods. 

In the event of a defect, the buyer may demand:

exchange for new goods,

repair of goods,

a reasonable discount on the purchase price, withdraw from the contract.

The buyer has the right to withdraw from the contract if the goods have a material defect,

if he cannot use the item properly due to the recurrence of the defect or defects after repair,

or in the event of a large number of defects in the goods.

The Seller is obliged to accept the claim in any establishment where the acceptance of the claim is possible, possibly also in the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the complaint and what method of handling the complaint the Buyer requires, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the complaint.

The Seller or his authorized employee shall decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be dealt with immediately, at the latest within 30 days from the date of the complaint, unless the Seller agrees with the Buyer on a longer period of time. The expiration of this period shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the claim is made shall be deemed to be the moment when the Buyer's expression of intent (exercise of the right of defective performance) is made to the Seller. The Seller shall inform the Buyer in writing of the outcome of the claim.

The right of defective performance does not belong to the buyer if the buyer knew before taking over the thing that the thing has a defect or if the buyer himself caused the defect. In the event of a justified claim, the buyer is entitled to compensation for the costs reasonably incurred in connection with the claim. The Buyer may exercise this right with the Seller within one month after the expiry of the warranty period.

The buyer has the choice of how the complaint is to be handled.

Práva a povinnosti zmluvných strán ohľadom práv z vadného plnenia sa riadia §499 až 510, §596 až 600 a §619 až 627 zákona č. 40/1964 Zb. Občianskeho zákonníka v znení neskorších predpisov a zákonom č. 250/2007 Z. z., o ochrane spotrebiteľa v znení neskorších predpisov.

VIII. Delivery

The Parties may deliver all written correspondence to each other by electronic mail.

The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.

IX. Out-of-court dispute resolution

K mimosúdnemu riešeniu spotrebiteľských sporov z kúpnej zmluvy je príslušná Slovenská obchodná inšpekcia, so sídlom: Prievozská 32, 827 99 Bratislava, IČO: 17 331 927, ktorú je možné za uvedeným účelom kontaktovať na adrese Slovenská obchodná inšpekcia, Ústredný inšpektorát, Odbor medzinárodných vzťahov a alternatívneho riešenia sporov, Prievozská 32, 827 99 Bratislava 27, alebo elektronicky na [email protected] alebo [email protected], alebo iný subjekt zapísaný v zozname riešenia sporov vedenom Ministerstvom hospodárstva Slovenskej republiky (zoznam je dostupný na stránke http://www.mhsr.sk).

The online dispute resolution platform located at https://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.

X. Final Provisions

Všetky dojednania medzi predávajúcim a kupujúcim sa riadia právnym poriadkom Slovenskej republiky. Týmto nie sú dotknuté práva spotrebiteľa vyplývajúce zo všeobecne záväzných právnych predpisov.

All rights to the Seller's website, in particular the copyrights to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the Seller's permission.

The Seller shall not be liable for errors resulting from third party interference with the online shop or its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not carry out any activity that could allow him or third parties to interfere with or make unauthorised use of the software or other components forming the online shop and to use the online shop or its parts or software in a way that would be contrary to its purpose or intended use.

The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

A sample withdrawal form is attached to the terms and conditions(HERE).

Tieto obchodné podmienky nadobúdajú účinnosť dňom 4. 3. 2024.